• When and how do you ship? We ship amplifiers by UPS, and we ship shirts normally by USPS. We ship out one day a week, normally Monday.
• International voltages, and shipping? We do offer all of our amplifiers out with international voltages, and can ship almost anywhere in the world. Please email us directly for shipping quotes.
• Can you do custom builds? We can. Please contact us directly through email or by phone to discuss these kinds of projects.
• What is the "Mystery Box" option? That means we get to pick out the color(s) and look of an amplifier, and the consumer gets to be surprised when it shows up. There are no returns/refunds on Mystery Coverings
• What about custom coverings? We still do occasional custom coverings. There is an upcharge depending on what it involves. Please contact us directly to discuss these options.
• Can I just order a speaker cabinet? No. We only offer our cabinets out as accessories to our amplifiers. If you own one of our amplifiers, and would like a matching cabinet, please email us and we can make arrangements.
• Can I have something for free? We do not give amplifiers away. We do offer a generous discount to touring musicians, as long as they fit our criteria. Part of how this works is that we end up with enough value in advertising that it covers the discount that we offer.
• Whats your return policy? Once shipped, standard build amplifiers and standard coverings can be returned or exchanged within 7 days of purchase. Each customer is allowed to do this once, so if you want to exchange an amp for a different model, we will allow it with no penalties once. If the amplifier gets exchanged a second time, there is a 25 percent restocking fee. Custom builds and custom colors (including the Mystery Box) are not returnable.
• What is your early cancellation policy? If an order needs to be cancelled for any reason before the item ships, a 25 percent non-refundable deposit shall be retained by Satellite.
• Why don't you answer your email quickly? We try and stay on top of our communications. Some days we are very prompt, some times it may be a day or two. We will respond as quickly as we are able.